Privacy Policy
At Wild88 Casino, we value the trust and loyalty of our players. Protecting personal data is a priority, and we are committed to handling information securely, responsibly, and with respect. This Privacy Policy explains how we collect, use, share, and protect personal data, so players have a clear understanding of how information is handled when using our services. We recommend reading this policy carefully to make informed decisions about using Wild88 Casino.
Data Processing
This Privacy Policy describes how Wild88 Casino processes personal data in line with applicable gambling compliance obligations and relevant data-protection requirements. Processing personal data is necessary to provide access to games and related services, manage player accounts, process transactions, and deliver customer support.
Wild88 Casino operates under the management of Dama N.V., a company registered in Curaçao, and its wholly owned subsidiary, Friolion Limited, based in Cyprus. Dama N.V. holds a gaming license issued by Antillephone N.V.
Acceptance of this Privacy Policy is required to use our services. We may update this policy from time to time, and we recommend reviewing it periodically. Continued use of Wild88 Casino after updates take effect means the updated policy applies.
Collection of Information
We collect personal information through our website and related services. This may include:
- Registration and communication data: information provided during account creation or later contact, such as name, contact details, and identification documents where required.
- Interaction records: logs of communications via email, live chat, or other customer support channels.
- Transaction and usage data: records of deposits, withdrawals, payment activity, and website usage connected to service delivery and security.
- Compliance documentation: information and documents required for identity verification and to meet legal and regulatory obligations, including KYC and anti-money laundering checks.
Usage of Information
The personal data we collect may be used to:
- Process transactions and manage account-related activity.
- Provide access to services and deliver customer support.
- Perform verification and compliance checks, including KYC and AML procedures.
- Send promotional content only where explicit consent is provided.
- Ensure compliance with legal and regulatory requirements.
- Monitor, prevent, and investigate fraud, suspicious activity, and prohibited or illegal behaviour.
- Conduct research and analysis to improve service performance, security controls, and user experience.
Marketing Communications
If consent is provided, Wild88 Casino may send marketing communications about promotions, bonuses, and service updates. Marketing preferences can be changed at any time through account settings (where available) or by contacting customer support. Opting out of marketing does not affect important service communications related to account security, compliance, or operational updates.
Disclosure of Information
We do not sell or rent personal data. Personal data may be shared only when necessary, including:
- Within our group: to support consistent service delivery, account management, and compliance processes.
- With trusted partners: for processing purposes and to meet regulatory requirements.
- With third-party providers: for tasks such as payment processing, identity verification, fraud prevention, security monitoring, hosting, analytics, and technical support.
Any disclosures are made under confidentiality and data-protection obligations designed to keep personal data secure and used only for legitimate purposes.
Data Security and Retention
Wild88 Casino applies appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure. We retain personal data only for as long as necessary to provide services and meet legal and regulatory obligations, including retention for a minimum of five years following account closure where required by anti-money laundering rules or similar requirements.
Cookies and Tracking
Wild88 Casino uses cookies and similar tracking technologies to support website functionality, improve performance, analyse usage, and support marketing activities where permitted. Cookie preferences can be managed through browser settings. Restricting cookies may affect the availability or performance of certain website features.
Your Rights and Contact Information
Depending on applicable data-protection laws, players may have rights to access, correct, or request deletion of personal data, and to object to certain processing activities such as marketing. Where GDPR applies, players may also have the right to file a complaint with the relevant supervisory authority.
For privacy-related requests or concerns, players can contact customer support or the Data Protection Officer (DPO) using the contact details provided on the Wild88 Casino website. For security reasons, verification may be required before requests are processed.
